Posted by ImageWorks Creative Team May 19, 2010
Dell’s ran a couple of social media studies. One claimed that over an 18-month period, Dell’s sales increased by $1 million. However, Bad Bob belittled this claim for various reasons, the main one being that Dell did not set a benchmark prior to measuring sales. While many believe Dell’s claim, it shows direct correlation between offering discounts on Twitter and increased sales, yet it’s not an ideal study. I decided to use it as an example of success, pending investigation. Call it a desirable outcome, a goal, or an example of social media’s capabilities.